10 Questions to Ask Before Hiring a Professional Cleaning Company

Finding the right professional cleaning company for you and your family is important.  Not all cleaning companies are created equal.

You always want to work with a company that is professional, skilled and is fully insured and can guarantee the work they do.  

For these reasons, we want to share ten questions to ask about the cleaning company you’re planning to hire. Can your cleaning company answer all these honestly?

1. How Long Have You Been in This Business?

Starting and running a cleaning company requires more than just experience cleaning your own home.

By working with more established house cleaning services, you’ll tend to have a better experience and a trustworthy relationship.

Make sure you are working with a company that has been doing this successfully for a while and have reviews and clients that can attest to the quality of work they do

2. What Kind of Training Do Your Employees Have?

Does the company offer training before sending their employees out, or are they expected to learn on the job?

The businesses that you’ll want to work with will offer formal and ongoing training to their employees.

This will help to ensure you get the best quality service.

3. How Will You Handle Communication with Me?

Constant and effective communication should always be available between the cleaning crew and the client.

This helps to not only keep track of work progress and deliverables, but also keeps every party informed of any unexpected but necessary changes.

A good cleaning company will prioritize communication with you at every stage of the work, as well as before and after.

4. Do You Have Insurance?

According to Insureon, there are four main types of Insurances that cleaning companies should have, and those are the following: General Liability Insurance, Janitorial Bonds, Property Insurance, and Workers’ Compensation Insurance. 

A cleaning company having proper insurance is vital.

Mistakes and accidents happen in life. By ensuring that the company you’re working with has coverage just in case something gets broken or there’s an accident, you will be protected from having to foot the bill.

5. How Do You Charge? By the Hour or By The Square Foot?

Knowing how the cleaning company charges beforehand not only helps to ensure that you’re both on the same page but also if they’re going to be within your budget.

6. Do You Offer Quality Assurance?

Making sure that customers are happy with the final product is key in any business, but even more so in the cleaning industry.

Ask them how often they do quality checks, send out surveys, or follow up with clients.

Based on how frequently they do these tasks, this will give you a sense of whether they care about their customers.

7. How Do You Pre-screen Your Employees?

When it comes to hiring a new employee, do you check their references and perform a background check?

The answers to these questions can help determine whether the company cares about who they add to the team, or if they are merely looking to fill the position.

8. What Happens If I’m Not Satisfied with The Final Result?

If a cleaning company can’t give you guarantees or is not willing to come back to fix an issue or possibly give you a discount on a future service, then you’ll want to find another business.

A reputable service will want to fix their mistake or offer a discount to make up for it.

9. Can You Provide Me with A Written Task List?

Receiving a task checklist is extremely important to help ensure you’re both on the same page, and that you’ll be receiving the services that you requested.

A few common areas that could cause confusion include dishes, laundry, taking out the trash, or handling of children’s toys.

Your cleaning company should be able to clarify the scope of work and clearly outline all the things they do and don’t do, as well as the associated costs.

10. Do You Have Your Own Cleaning Gear and Supplies?

Cleaning services often bring their own gear and supplies with them, but you should still double-check, especially if they’re a smaller company.

Some cleaning companies might expect to use your own supplies. Be sure to verify all these beforehand.

Get Professional House Cleaning Services Today

Diamond Maids not only has the experience that you’re looking for, but we are also one of the most reliable cleaning companies around.

We don’t leave until the job is done, and our mission is to help make your home cleaner, safer, and healthier place to live.

To learn more, make sure to check out our website, or reach out to us today!